24/7 Emergency Assistance

You can report the loss of your registered cards on the Card Rescue App or by logging on to your Members' Area. Alternatively, call our Emergency Assistance team 24/7, 365 days a year to report the loss of any cards. We will request for your lost or stolen cards to be cancelled and replacements to be sent to your home address. There may be a small number of card issuers who won't let us cancel cards on your behalf. In these situations, we'll do everything we can to help.

Protective Registration

If you lose identifying documents with your cards, you can opt for us to register you for 2 years with the Cifas National Fraud Database to protect your identity from future misuse.  This will ensure that lenders and service providers who are Cifas members will take this into account before granting credit against future products and services in your name. Cifas is a not-for-profit fraud prevention membership organisation and are the UK’s leading fraud prevention service.

Key Tag

If you need a new key tag with our Emergency Assistance number on, just give us a call and we'll send one out to you or you can request these through your Members' Area or the Card Rescue App.

Attach it to your keys and if they are found, we'll help return them to you.

Card Rescue For Your Household

Wherever you are, Card Rescue gives you and up to four members of your household 24/7 assistance to cancel your lost or stolen cards and organise replacements.